Refund Policy – Open Care Pharma
At Open Care Pharma, we want every customer to feel confident and satisfied with their purchase. Because we deal in health-related products, our refund policy has some important conditions to protect both customers and compliance.
Eligibility for Refunds
Refunds are available in the following situations:
- Damaged or defective items – If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with photo evidence.
- Order not received – If your order does not arrive within the advertised delivery timeframe (subject to postal/courier delays), we will investigate and may issue a refund or reshipment.
- Incorrect product sent – If you received the wrong item, we will either reship the correct product or offer a refund once the incorrect product is returned (unopened and in original packaging).
Non-Refundable Items
Due to the nature of pharmaceutical and health-related products, we cannot offer refunds for:
- Opened or used products.
- Change of mind or personal preference.
- Delays caused by customs clearance in your country (outside our control).
Process for Refunds
- Contact our customer support team at sales@opencarepharma.com within 7 days of receiving your order.
- Provide your order number, details of the issue, and supporting evidence (photos if applicable).
- Our team will review your request and confirm eligibility.
- If approved, refunds will be processed back to your original payment method within 5–10 business days.
Exchanges & Reshipments
If your product qualifies for replacement, we will arrange a free reshipment at no additional cost to you.
Contact Us
For any concerns about your order or to request a refund, please contact us:
📧 sales@opencarepharma.com
🌐 www.opencarepharma.com
⚠️ Disclaimer: Open Care Pharma is not responsible for delays, seizures, or restrictions imposed by local customs or import regulations. Customers are responsible for ensuring that products are legal to import into their country before ordering.